FAQ's

HOW CAN I MAKE A PURCHASE?

Ordering your items from Baby Jane is pretty simple (the website is pretty, and the process is simple). 
Just add the products you would like to your cart, hit checkout, tell us where to ship to by entering your shipping details, then make a payment using your credit card or by performing an EFT

 

CAN I RETURN OR REFUND

  • PLEASE NOTE NO SALE ITEMS CAN BE RETURNED OR EXCHANGED OR REFUNDED

  • Items can be returned back to us for store credit and not cash.

  • Your items will need to be in their original condition, with tags attached, unworn/unwashed and unstained.

  • You can post your return back within 7 days of receiving your items.

  • You will need to cover the cost of return postage. 

  • No returns can be made after 7 days.

  • Once we receive the item the store credit Will be emailed to you.

  • Store credit will be the amount that you paid, MINUS THE FIRST SHIPPING COST (we only include one shipping cost per order so the second item/size your order you will have to pay shipping extra.)

 

HOW LONG DOES DELIVERY TAKE?

Because we sell mainly locally made items we have to put a little extra love into getting the parcels to you as each item is carefully made and packed.

Delivery usually takes 5-15 days depending on what you order...

You can send us an email should your order be urgent and we will do our very best to get it to you in time.

 

HOW DOES THE SIZES WORK?

Please check on each individual item the correct sizes - This will be in the description of the item when you click on the item you can scroll down until the sizing appears. 

 

IS THERE A SHOP WHERE I CAN TRY THINGS ON?

Sorry! We are completely online. However, feel free to send our Customer Happiness Team a mail on hello@prettyjaneshop.com if you had any questions regarding our products (sizing, material, etc).

 

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We do accept payments via Visa/ credit card, we also accept Instant EFT payments from most major banks in South Africa. place your order as usual & choose the "instant EFT" option when you're checking out :)